Quality Assurance Manager

Requisition ID

Position Objective

The Quality Assurance Manager role conducts quality assurance audits to ensure achievement of defined cleaning KPIs. The position interacts daily with Harvard’s Field Operations and assigned clients to monitor the overall effectiveness of the Harvard Service Solution. The position plays a key role in ensuring we maintain a closed loop quality process based on our ISO 9001:2008 learnings and our HarvardOptimize performance optimization process.

Essential Duties and Responsibilities

  • Aid in the creation of customized quality assurance templates based on clients SOW and KPI requirements
  • Conduct quality assurance audits utilizing hand held technology
  • Ability to take a holistic view of the overall facility environment to judge not only the quality of cleaning but the safety of the operation as well as the sustainability of the service being provided
  • Provide feedback to Field Operations on cleaning observations and overall deliverer of the Harvard Service Solution
  • Develop strong relationships with local facility management team and as well as individual facility locations
  • Ability to make recommendations on improving quality best practices within the organization
  • Being an active participant in the creation of Service Intelligence reporting to ensure that the field activity witnessed is being accurately represented
  • Take part in Quarterly Business Reviews (QBR) when asked by management
  • Ability to be a resource and to drive continuous improvement of the companies quality assurance approach
  • Be a team player, results driven, and be continuously learning and improving.

Knowledge and Skill Requirements

  • Bachelor’s Degree with at least two years of related work experience.
  • Strong quality mentality with a focus on continuous improvement.  
  • Experience in the Property Management field, Commercial Real Estate, Building Service Contractor, or Services Industries a plus.
  • Excellent communication and organization skills with ability to work in a fast paced energetic environment.
  • Must be self-motivated with the ability to self-manage daily activities
  • Technology Savvy with experience in Microsoft Word, Office, Excel, PowerPoint, hand held technology, and quality assurance program(s).

Physical Demands and Work Environment:

  • Hold professional conversations with clients, subordinates, and colleagues
  • Operate all basic office technology
  • Ability to conduct face-to-face discussions with individuals or groups at all professional levels
  • Work in close proximity to others
  • Work outdoors in all changing weather condition in geographical area
  • Standing and/or walking, sitting, stooping, or kneeling



Harvard is offering a competitive salary structure including benefit package.
Equal Opportunity Employer 


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed