P/T Client Solution Center Representative - Sat & Sun

US-IL-Elk Grove Village
Requisition ID
2018-3026

Position Objective

Company Overview:

 

Harvard Maintenance is one of the largest and fastest growing privately owned providers of high quality managed services in the United States. Our success over the last fifty years stems from Harvard's Core Values®, which puts our employees first so they in-turn deliver Service Excellence to our clients. While the majority of our industry cleans for appearance alone, we Clean for Wellness, focusing on health and safety, sustainability, and asset preservation of our client's facilities.

 

Job Summary:

 

Primary focus will be to service the existing business, operationally and financially, while maintaining relationships with existing customers and developing new business where possible.  This position will focus on servicing our clients after typical business hours and on the weekends, primarily Saturday and Sunday.

Essential Duties and Responsibilities

  • Receive, direct, and relay inbound calls, messages and fax messages.
  • Greet, assist, and/or direct visitors in a professional manner
  • Provide administrative services
  • Monitor & dispatch work tickets in multiple software/applications
  • Data entry of work tickets in multiple software/applications
  • Communicate with Operations to resolve any service concerns
  • Assist Operations to achieve KPIs
  • Extract and distribute status reports to help monitor work ticket status
  • Data entry of inspections
  • Verify entered data by reviewing, correcting, deleting, or re-entering

Knowledge and Skill Requirements

  • Must have excellent phone etiquette
  • Must have superior customer service skills
  • Must be able to manage multiple tasks, activities, & software/applications simultaneously
  • PC Savvy: Proficient in Excel
  • Strong attention to detail
  • Ability to work flexible hours
  • Ability to work in a fast paced environment.

 

 

Compensation

Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.
 
Equal Opportunity Employer 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed