• Quality Assurance Representative

    Job Site Location US-TX-Houston
    Requisition ID
  • Position Objective

    Company Overview:


    Harvard Maintenance is one of the largest and fastest growing privately owned providers of high quality managed services in the United States. Our success over the last fifty years stems from Harvard's Core Values®, which puts our employees first so they in-turn deliver Service Excellence to our clients. While the majority of our industry cleans for appearance alone, we Clean for Wellness, focusing on health and safety, sustainability, and asset preservation of our client's facilities.


    Job Summary:


    Primary focus will be to service the existing business, operationally and financially, while maintaining relationships with existing customers and developing new business where possible.

    Essential Duties and Responsibilities

    • We are seeking a Quality Assurance Representative whose primary focus will be to provide excellent customer service and follow up on the needs of the various client locations we serve. We are seeking a motivated individual to oversee these locations by completing day to day inspections and ensure we gauge the needs and the customer satisfaction. The successful candidate will have strong leadership, interpersonal skills and excellent communication skills. The ideal candidate will regularly inspect various locations by doing walk through of the facilities, reporting the identified needs and ensuring all needs are addressed in a timely fashion. Ideal candidate will possess janitorial and customer service background.


      Additional responsibilities include but are not limited to:
      • Communicate daily with assigned personnel to audit programs and pass on customer issues for follow-up.
      • Monitor service requests and see them through.
      • Must provide rapid response on issues that arise. 
      • Participate in monthly reporting and quarterly business reviews.
      • Must have regular communication with sub contractor- cleaning crew
      • Must have phone conferences with management
      • Every branch must be inspected at least once a month.
      • Aid in the creation of customized quality assurance templates based on clients SOW and KPI requirements
      • Conduct quality assurance audits utilizing hand held technology
      • Ability to take a holistic view of the overall facility environment to judge not only the quality of cleaning but the safety of the operation as well as the sustainability of the service being provided
      • Provide feedback to Field Operations on cleaning observations and overall deliverer of the Harvard Service SolutionDevelop strong relationships with local facility management team and as well as individual facility locations
      • Ability to make recommendations on improving quality best practices within the organization
      • Being an active participant in the creation of Service Intelligence reporting to ensure that the field activity witnessed is being accurately represented
      • Take part in Quarterly Business Reviews (QBR) when asked by management
      • Ability to be a resource and to drive continuous improvement of the companies quality assurance approach
      • Be a team player, results driven, and be continuously learning and improving.

    Knowledge and Skill Requirements

    • Strong administrative background.
    • Strong quality mentality with a focus on continuous improvement.  
    • Experience in the Property Management field, Commercial Real Estate, Building Service Contractor, or Services Industries a plus.
    • Excellent communication and organization skills with ability to work in a fast paced energetic environment.
    • Must be self-motivated with the ability to self-manage daily activities
    • Technology Savvy with experience in Microsoft Word, Office, Excel, PowerPoint, hand held technology, and quality assurance program(s).

    Physical Demands and Work Environment:

    • Hold professional conversations with clients, subordinates, and colleagues
    • Operate all basic office technology
    • Ability to conduct face-to-face discussions with individuals or groups at all professional levels
    • Work in close proximity to others
    • Work outdoors in all changing weather condition in geographical area
    • Standing and/or walking, sitting, stooping, or kneeling



    Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.
    An Equal Opportunity Employer --- M/F/D/V


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