• Customer Services Representative

    Job Site Location US-FL-Lehigh Acres
    Requisition ID
  • Position Objective

    Company Overview:


    Harvard Maintenance, Inc. is one of the largest and fastest growing, privately owned providers of high quality janitorial services in the United States.  We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit.  Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization.   The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles.  People are also at the center of our Core Values.  Our People First core value clearly states that “we are a family organization that promotes respect and embraces diversity”. 


    Position Overview:


    Supporting client functions, customer service interactions, and facility cleanliness within a professional and social environment. Ranked as one of the worlds most admired companies by fortune magazine, this naturally lit scenic property boasts its exterior walking paths and break areas. Catering on site or a short distance to retail, food, and Highway accessibility.




    Essential Duties and Responsibilities

    • Provide customer engagement in a positive and approachable manner
    • Maintains a clean working environment for client areas
    • Identifies Facility Maintenance Issues and reports accordingly
    • Assist with Conference room set up, refresh, and break down
    • Remains constantly aware of activities to ensure a safe working environment
    • Keep elevator cars clean and neat
    • Preserve lobby and first impression areas
    • Maintain restroom cleanliness including routine stocking of supplies
    • Police stairwells daily, dust mop stairwells weekly and damp mop stair landings & treads monthly
    • Respond to special requests throughout the day

    Knowledge and Skill Requirements

    • High School Diploma or equivalent
    • Minimum of 1 year Porter experience
    • Strong communication skills (verbal and written) in English and Spanish
    • Must be willing to work assigned hours


    Physical Demands and Work Environment:

    • Ability to conduct face-to-face discussions with individuals or groups at all professional levels
    • Work in close proximity to others
    • Work outdoors in all changing weather condition in geographical area
    • Standing and/or walking, sitting, stooping, or kneeling





    Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.
    An Equal Opportunity Employer --- M/F/D/V


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