• Systems Analyst I

    Job Site Location US-FL-Miami
    Requisition ID
  • Position Objective

    Company Overview:

    Harvard Maintenance, Inc. is one of the largest and fastest growing, privately owned providers of high quality janitorial services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit.  Our success over the last fifty years stems from Harvard's Inverted Pyramid®, which recognizes that our front-line employees are the most important people in our organization.   The Inverted Pyramid® ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles.  People are also at the center of our Core Values.  Our People First core value clearly states that “we are a family organization that promotes respect and embraces diversity”. 


    Job Overview:

    The Systems Analyst is responsible for reviewing, analyzing, and modifying systems including testing, debugging and installing to support an organization's application systems. Consults with users to identify current operating procedures and to clarify program objectives. Expected to write documentation to describe program development, logic, coding, and corrections. Writes manuals for users to describe installation and operating procedures. Requires an associate’s degree in a related area and at least 2 years of experience in the field or in a related area. Must have a working knowledge of relational databases and client-server concepts. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.

    Essential Duties and Responsibilities

    • Diagnose and resolve complex or technical problems identified by Harvard’s business user base.
    • Act as Tier-II escalation point for Harvard’s technology support team. 
    • Act as a liaison between information technology and appropriate department or staff in efforts to drive strategic systems technology initiatives
    • Maintains records, updates documentation, and composes correspondence 
    • Reviews and recommends new system/software releases, upgrades, patches and resolving related problems
    • Reacts to and resolves critical alerts
    • Uses innovative methods in the development, enhancement, and maintenance of applications. 
    • Responsible for the implementation of new deployments as well as ensuring the documentation of such.  
    • Assists in the development, compilation, maintenance, and documentation of computer monitor systems, vendor-supplied packaged programs, macros, utilities, data communications programs, and other highly technical programs. 
    • Disseminates detailed descriptions of new or modified software systems and instructions for their use. 
    • Must meet program priorities, objectives, and procedures.
    • Additional duties, consistent with the successful operation of the department and the business as whole, may be assigned by management
    • Employees are expected to cross train within their department to ensure business continuity

    Knowledge and Skill Requirements

    • Strong project management, time management, and problem management skills.
    • Knowledge of relational databases (MSSQL, MySQL).
    • Knowledge of system implementation methods used for the development of new systems and enhancements to existing information systems.
    • Knowledge of Open source operating systems (*nix) and Microsoft based technologies.
    • Knowledge of computer monitoring systems, vendor-supplied packaged applications, utilities, and other highly technical applications.
    • Knowledge of the operational and technical problems involved in a Production Operations Environment
    • Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions.
    • Ability to communicate effectively.
    • Excellent documentation and organization skills.
    • Excellent customer service skills.
    • Ability to work with minimal supervision and guide/mentor others on the team.


    Harvard is offering a competitive compensation structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan. 
    An Equal Opportunity Employer --- M/F/D/V


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